Welcome to your employee Benefits
Log in to use your benefits
Log in with your employee password if you do not already have a log in.
HQ pick up
You will receive an email when your order is ready for pick up, between 4-7 business days.
In-Store pick up
DO NOT submit your order request here and instead check out with the store manager.
QUESTIONS? CLICK HERE TO ACCESS MORE INFO ON THIS EXCLUSIVE BENEFIT.

start your order request

Sponsored by Gallery Department. Use your benefits card to order ELIGIBLE ITEMS for PICK UP at HQ. Please follow the information below to avoid delays with your request. If you want to pick up in-store, DO NOT submit your order request here and instead check out with the store manager.

Important Notes/Updates

RECENT UPDATES:

  • 0.4 core collection is the latest to be added as eligible..
  • 11.0 collection is now eligible.

IMPORTANT NOTES:

  • Pick up your order as soon as possible. You have 5 days to make a return from the date the order was fulfilled.
  • Currently if you need to search for a specific item you can filter the category by alphabetical order and then scroll down to the product.

Ready to check out?
  1. MAKE SURE YOU ARE LOGGED IN to your Gallery Department account.
  2. ALL ITEMS IN YOUR CART MUST BE ELIGIBLE. If you add non eligible items in your cart it will delay your order.
  3. SELECT SHIPPING and ENTER HQ AS THE SHIPPING ADDRESS.The HQ address is 1501 Rio Vista Ave Los Angeles, CA 90023
  4. ADD YOUR BENEFITS CODE AND YOUR SHIPPING CODE: HQPICKUP.

You will receive an email once your order request has been received.

How to pick up your order

You will receive another email notification that your order is ready for pick up between 9AM-5PM. It typically takes 4-7 business days for your order to be fulfilled.

** PLEASE NOTE BEFORE YOU LEAVE THE BUILDING YOU MUST CHECKOUT WITH SECURITY.

** YOUR ITEMS ARE ELIGIBLE FOR RETURN/EXCHANGE WITHIN 5 DAYS OF THE ORDER BEING FULFILLED.

Returns or Exchanges

You can submit your request by physically returning your item to customer service at HQ, or the store manager if your request came from retail.

** YOUR ITEMS ARE ELIGIBLE FOR RETURN/EXCHANGE WITHIN 5 DAYS OF THE ORDER BEING FULFILLED.

Eligible Items

LOG IN to your account to view the eligible products menu for Employee Benefits.

Eligible items exclude leather items, exotic materials, fur, jewelry, special limited QTY collections (i.e. Retouche and vintage, coffee, cigars, collaborations.

LOG OUT to return to the regular Gallery Department menu.

Non Eligible Items

Non eligible items include leather items, exotic materials, fur, jewelry, special limited QTY collections (i.e. Retouche and vintage, coffee, cigars, collaborations.

If you would like to order non eligible items:

  1. You must place a separate order using your personal email address.
  2. You may not use your benefits card.
  3. You will pay for shipping fees.
  4. You may use your Employee 40% off discount code.

If you do not follow these steps, your order will be put on hold for review and your order may be delayed.

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COMPLETE YOUR REQUEST

Use your giftcard to order ELIGIBLE ITEMS for PICK UP at HQ. Your code will expire 6/30/24 12:59AM PST. Please follow the steps below to avoid delays with your request. If you want to pick up in-store, DO NOT submit your order request here and instead check out with the store manager.

Ready to check out?
  1. MAKE SURE YOU ARE LOGGED IN to your Gallery Department account.
  2. ALL ITEMS IN YOUR CART MUST BE ELIGIBLE. If you add non eligible items in your cart it will delay your order.
  3. SELECT SHIPPING and ENTER HQ AS THE SHIPPING ADDRESS.The HQ address is 1501 Rio Vista Ave Los Angeles, CA 90023
  4. ADD YOUR BENEFITS CARD CODE AND YOUR SHIPPING CODE: HQPICKUP.

You will receive an email once your order has been approved for pick up at HQ.

You have 5 day from the day your order is fulfilled to make a return or exchange.

FAQ

HOW DO I PICK UP MY ORDER?

You will receive another email notification that your order is ready for pick up between 9AM-5PM. It typically takes 4-7 business days for your order to be fulfilled.

** PLEASE NOTE BEFORE YOU LEAVE THE BUILDING YOU MUST CHECKOUT WITH SECURITY.

** YOUR ITEMS ARE ELIGIBLE FOR RETURN/EXCHANGE WITHIN 5 DAYS OF THE ORDER BEING FULFILLED.

CAN I PLACE MY ORDER ONLINE AND PICK UP IN-STORE?

If you want to pick up in-store, DO NOT submit your order request here and instead check out with the store manager.

CAN I MAKE A RETURN OR EXCHANGE?

You can submit your request by physically returning your item to customer service at HQ, or the store manager if your request came from retail.

** YOUR ITEMS ARE ELIGIBLE FOR RETURN/EXCHANGE WITHIN 5 DAYS OF THE ORDER BEING FULFILLED.

WHAT IF I WANT TO ORDER NON ELIGIBLE ITEMS?

Non eligible items include leather items, exotic materials, fur, jewelry, special limited QTY collections (i.e. Retouche and vintage, coffee, cigars, collaborations.

If you would like to order non eligible items:

  1. You must place a separate order using your personal email address.
  2. You may not use your benefits card.
  3. You will pay for shipping fees.
  4. You may use your Employee 40% off discount code.

If you do not follow these steps, your order will be put on hold for review and your order may be delayed.

DOES MY BENEFITS CODE EXPIRE?

Yes, you may only use your benefits code within the alloted time. Once you have past this time, your code will be disabled.

WHAT IF I HAVE A BALANCE THAT'S NOT ENOUGH FOR MY ORDER?

For HQ pick up, please reach out to Finance to send you an invoice for the balance you owe. For in-store pick up, the store managers will check out out to pay the amount due. Your 40% discount will be applied to the amount due separate from your benefits card balance.

HOW DO I RETURN TO THE NORMAL MENU FOR THE GALLERY DEPARTMENT WEBSITE?

LOG OUT to return to the regular Gallery Department menu.