FAQ

What are your hours of operation? – Online Customer Service Operates Monday through Friday from 8:00 AM to 5:00 PM PDT 

When will my order ship? – When placing an order, we do state it can take 2-5 days for the order to be processed. All rush orders placed before 1:00 PM PDT will be shipped out next day. Any rush orders placed on Saturday and Sunday will be shipped out on Monday. 

What if UPS marks my package as delivered but it’s nowhere to be found? – If your package is missing and nowhere to be found, you can reach out to us, and we will file a claim with UPS. The investigation can take up to 8 days. We won’t be able to refund until UPS comes back with the status of the claim. 

Can I cancel my order? – Yes, if your order has not shipped out yet. You can reach out to web@gallerydepartment.com to cancel your order with your order number and name on the shipping address. 

Can I place an order for a custom item online? – At the moment, this isn’t a service we offer for our online customers. This is something that is available at our store front. 

Do I have to make an appointment to shop at the store? – Yes, our store is appointment only. You can make an appointment on our website.

International Purchases – Please Note 

International customers are responsible for all duties, custom fees, taxes and any additional tariffs as well as a flat rate shipping fee of $50.00 

For any international orders that are refused upon delivery, a refund will be processed on the goods once they arrive back to our warehouse minus the shipping fee and a 10% restocking fee.