Please follow the instructions below based on when your order was placed:
Orders placed before January 15, 2025
If your international order was placed before January 14, 2025, please submit your return using our existing Loop Returns portal:
Orders placed on or after January 15, 2025
If your international order was placed on or after January 14, 2025, returns are now processed through our new Global-e Returns portal:
This upgraded process provides a prepaid international return shipping label and a more secure, tracked return experience, helping ensure your return moves safely through customs and back to us.
Why the change?
We introduced this new returns experience to deliver a more secure and reliable international returns process, reduce friction, and provide prepaid return labels—removing the need for customers to arrange international shipping on their own.
