Shipping and Return Policy
Email us at web@gallerydepartment.com with any questions about your order. Please include your order number in the subject line.
We at the Gallery Department are devoted to quality. Many of our products are vintage, pre-distressed, and handmade, making each unique with subtle variances.
Order processing usually takes 2-5 business days. All rush orders placed after 1:00 PM PDT will be shipped out the next day.
All orders placed on Saturday and Sunday will go out the next business day. We are unable to edit or change any orders that are already in transit. Due to California state law, we are required to collect additional taxes for orders from certain states.
Online orders must be returned or exchanged through the return portal. Our flagship location will not accept any online returns or exchanges in-store. Credit issued from online orders will not be accepted in-store.
Items purchased online are eligible for return for credit or exchange within 7 days after delivery. We do not offer refunds back to the original payment method. Items being returned must be unworn and in original condition with all tags attached. If the item is worn, the item will be returned and no credit will be issued for the item. Once we receive your return, a credit will be sent via email that can be used towards your next purchase online. Shipping costs are non-refundable and return shipping costs will be the responsibility of the customer. If there is an issue with your order/delivery, please reach out within seven days of the delivery window so we can assist you, if you are past this time frame, we will be unable to assist you.
International Purchases Please Note-
All international customers are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, custom fees, or taxes at checkout. We ship all international orders via DHL Express, except for orders going to Russia, we will ship via USPS. For any international orders that are refused upon delivery, a refund will be processed on the goods once they arrive back at our warehouse minus the shipping fee and a 10% restocking fee.
